Privacy Policy — Amrita Chat Widget
Effective Date: 2026-07-10 · Last Updated: 2026-07-16
App: Amrita Chat Widget ("the App")
Provider: Amrita Labs ("we", "us"). For privacy questions, contact us at hello@amrita-labs.com.
Summary (plain language)
The App adds a floating chat button to your storefront that opens WhatsApp, Messenger, Email, or Phone links you configure. It runs entirely in the shopper's browser. It does not collect personal data about your customers, set tracking cookies, or run analytics. The App requests no access to your store's data. The only information we store is a standard session record needed to run the embedded admin, which we delete when you uninstall.
1. Information we process
a. Merchant store session (to operate the app). When you install the App, Shopify provides an OAuth session. We store a session record — your shop domain, an access token, and granted scopes (currently none) — solely to authenticate and display the App's admin pages. We do not use it to read your products, customers, or orders.
b. Storefront widget (shopper side). The chat button runs in the shopper's browser. When a shopper taps a channel (WhatsApp, Messenger, Email, or Phone), the browser opens the corresponding link directly to that platform. No shopper information is sent to or stored by us at any point.
c. What we do NOT collect. We do not collect, store, sell, rent, or share the personal data of you or your customers. We do not set advertising or tracking cookies. We do not run analytics inside the widget. We do not track button taps, message content, or shopper identity.
d. If you contact us. If you email our support, we receive your email address and the contents of your message and use them only to respond to and resolve your inquiry. We don't store this in a database or use it for anything else.
2. How we use information
Only to provide and operate the App (authenticate the admin, render its pages, respond to Shopify's required webhooks). We do not use it for advertising or profiling.
3. Third-party platforms
When a shopper taps a channel button, their browser opens a link to the corresponding third-party platform (WhatsApp via wa.me, Facebook Messenger via m.me, the shopper's email client via mailto:, or the shopper's phone dialer via tel:). Those platforms have their own privacy policies. We do not send or receive any data through those links — the browser handles them natively.
4. Sharing & sub-processors
We do not sell or share personal data. The App runs on Shopify's platform and is operated using Microsoft Azure infrastructure with a managed database provider. These providers process data only to host the service.
5. Data retention & deletion
We retain the session record only while the App is installed. On uninstall we delete it, and we honor Shopify's privacy webhooks:
- shop/redact — we delete the shop's session record.
- customers/redact and customers/data_request — we hold no customer personal data, so there is nothing to return or delete.
6. Security
We use reasonable technical measures to protect the limited data we store (encrypted transport, access-controlled hosting). No method of storage or transmission is completely secure.
7. International users
We and our infrastructure providers may process data in the regions where they operate. By using the App you understand data may be processed there.
8. Children
The App is for merchants and their store visitors and is not directed to children.
9. Your rights
Depending on your location (e.g., GDPR, CCPA/CPRA, PIPEDA), you may have rights to access, correct, or delete personal data we hold about you. Because we hold only a store session record and no customer personal data, most requests are satisfied by uninstalling (which deletes the record) or by contacting us at hello@amrita-labs.com.
10. Changes
We may update this policy; we'll change the "Last Updated" date above and, for material changes, note it in the App listing.
11. Contact
Amrita Labs — hello@amrita-labs.com